INCLUSIVE EXPERIENCES:
FREQUENTLY ASKED QUESTIONS 

Understanding Inclusive Experiences

What About Upgrades & Pre-Paid Packages?

What is the Bella Experience

What is the Fantastica Experience

What is the Aurea Experience?

What is the MSC Yacht Club Experience?

Groups

Commission

Pre-exising Bookings

  • *How will the Inclusive Experiences work with pre-existing bookings?
  • *How will the MSC crew know which experience was booked?
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    Understanding Inclusive Experiences

    • *What are Inclusive Experiences?

      Inclusive Experiences is MSC Cruises' new pricing structure for October 18th sailings onward. It provides exceptional value to the customer and more commission to you by bundling a variety of amenities. As of September 23, 2014, all cruises must be booked into one of the four Inclusive Experiences (Bella, Fantastica, Aurea, MSC Yacht Club). Learn more about Inclusive Experiences

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    • *How do I book an Inclusive Experience?

      Inclusive Experiences can be booked in the same way that you currently book your cruises through MSC Cruises including Amadeus, Sabre, and Revelex. You can also book with MSC Cruises direct. Follow three simple steps to book.

      1. 1. Choose your category (Interior, Ocean View, Balcony)
      2. 2. Choose your experience (Bella, Fantastica, Aurea, MSC Yacht Club)
      3. 3. Book your MSC Cruise 
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    • *What are the Inclusive Experiences categories?



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  • *What are the benefits to me as a travel agent for booking Inclusive Experiences?

    • *4 simple choices
    • *Easy to up-sell
    • *Fully commissionable
    • *Great for new and experienced cruisers
    • *Something for everyone (from a la carte to all-inclusive)

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      *What is the rationale behind the new Inclusive Experiences?




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    • *What are the main differences compared to the previous price categories? 

      The new pricing structure is now based on the stateroom and included amenities that travelers are looking for (e.g. flexible dining times, SPA packages, etc.). Previous categories didn’t include amenities except for MSC Yacht Club. For example, the Bella Experience is the lead rate that we have always offered without any amenities included. The Fantastica, Aurea, and MSC Yacht Club Experiences each have more amenities and value to offer your customers.

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    • *Do the Inclusive Experiences include the same benefits on all ships?

      Yes, the Inclusive Experiences are generally the same fleet-wide. However, there will be promotions for MSC Divina sailings in the Caribbean that will offer additional benefits. In addition, only the Fantasia class ships have the MSC Yacht Club Experience.

        Fantasia Class Ships
      • *MSC Divina
      • *MSC Fantasia
      • *MSC Preziosa
      • *MSC Splendida
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    • *Will all Inclusive Experiences be eligible for MSC Club Rewards?

      MSC Club Members will continue to earn points for all Inclusive Experiences including the Bella, Fantastica, Aurea, and MSC Yacht Club Experience..

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    • *What is the time frame for the new pricing?

      Inclusive Experiences will be available for reservations starting Sept. 23, 2014 for sailings Oct. 18, 2014 forward.

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    • *Are there differences among ships?

    • The items comprised in each Inclusive Experience are always the same. Though, for the sun deck there are slight variations due to different characteristics of each class of ships. Hence, the reserved sun deck is not always the same and it has been specifically identified ship by ship:

      • *Fantasia Class: Top Deck 18
      • *Musica Class: Deck 16 (bow solarium). Only on MSC Magnifica there will also be a cafe.
      • *Lirica Class: Deck 13 (bow sundeck)
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    • *Can all of the Inclusive Experiences be booked by groups?

    • Yes, all Experiences can be booked by groups and a group can book different Inclusive Experiences among its members. However, there is a limit for Aurea cabins, which can be booked by groups of max 50 cabins per ship

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  • What About Upgrades & Pre-Packages?

    • *Will it be possible to add on any additional packages (such as spa, beverage specialty dining)?

      Yes, guests can buy any additional service / package. For example, if you booked a Bella balcony stateroom you can also add a beverage package to your cruise.

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    • *How do upgrades work?

      Each experience upgrade will require a stateroom upgrade as well. There are 3 types of upgrades that the guests can request:

      • *an Experience upgrade (e.g. from Balcony Bella to Balcony Fantastica)
      • *a stateroom category upgrade (e.g. from Inside Bella to Balcony Bella)
      • *an Experience and stateroom category upgrade (e.g. from Inside Bella to Balcony Fantastica)

      Upgrades are subject to availability, and can be requested only during the validity of a certain promotion. Outside of the MSC promotions the upgrade will be done based on Anytime rates.

      In the situation of technical upgrades (managed by MSC Cruises), the guest will benefit from the stateroom upgrade, excluding the content of the Experience (pre-cruise or on board). Therefore it would be a "stateroom only" upgrade, with same services originally paid by the guest. (E.g. if you booked a Bella stateroom, you can be upgraded to a Fantastica stateroom, but you will keep the Bella experience you originally booked.)


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    What is the Bella Experience: Great price with a la carte amenities

    • *Is there a delivery fee for room service with the Bella Experience?

      There is $3.95 delivery charge for room service.

     
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    • *Can customers choose their stateroom with the Bella Experience?

      Yes. Customers can request their stateroom upon booking; however, the request will be honored for the staterooms that are allocated to the Bella Experience and are subject to availability. Please see deck plans for more information.

     
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    • *Can customers choose their dining time with the Bella Experience?

      Customers can request early or late seating, but priority will be given to Fantastica Experience guests. Dining time will be confirmed once onboard.

     
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    What is the Fantastica Experience: Priority choice in staterooms and early or late dinner times.

    • *Is room service delivery free with the Fantastica Experience?

      Yes. There is free room service delivery between the hours of 6am-11pm, after that there is a $3.95 delivery charge.

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    • *How do the drink vouchers work?

       

      Good for sailings on select 7-night or longer Caribbean cruises and select Mediterranean cruises. Valid for full-fare adult passengers. Vouchers are part of a special, limited time Wave Season 2015 promotion. For select ships only. Not valid for interior staterooms or groups.

       

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  • *What kind of kid's activities do you have?
  • Beside the Aqua Park, video arcade, and Infant & Kid’s Club that accommodates children from 3 years old to teenagers, Fantastica and Aurea Experience guests’ children can participate in our DoReMi cooking classes, to learn how to cook pizza and pastries, and the DoReMi language course, where children learn basic sentences in 6 different languages. Learn More

     
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  • *What kind of wellness classes do you offer?
  • Classes such as yoga, pilates and aquacycling are all available on board. Please refer to your daily program for class times.

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    Aurea Experience: Premium choice in staterooms and My Choice Dining.

    • *Is room service delivery free with the Aurea Experience?

      Yes. There is free room service delivery between the hours of 6am-11pm, after that there is a$3.95 delivery charge. .

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    • *How does the Aurea Experience priority boarding work?

      Aurea guests will have priority at check-in and boarding with dedicated check-in desks. Please note that the priority is only on embarkation day. No priority is foreseen on all other cruise days.

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    • *What's included in the spa package?

      One 60 minute massage, steam and sauna room access, welcome drink and spa consultation will be received for the 1st and 2nd guests that have booked an Aurea Experience. Spa times are subject to availability. It is recommended to make an appointment once on board.

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    • *Are there differences among ships?

    • The items comprised in each Inclusive Experience are always the same. Although, for Aurea guests, there are slight variations in the sun deck due to different characteristics of each class of ships. Hence, the reserved sun deck is not always the same and it has been specifically identified ship by ship:

      • *Fantasia Class: Top Deck 18
      • *Musica Class: Deck 16 (bow solarium). Only on MSC Magnifica there will also be a cafe.
      • *Lirica Class: Deck 13 (bow sundeck)
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  • *How does the unlimited drinks work with the Aurea Experience?
  • Guests will receive unlimited drinks of specialty coffee, soft drinks, non-premium cocktails, beer, wine or take away ice cream/gelato throughout the duration of the cruise.  

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  • *Which services are included in the reserved sun deck?

    Offering includes:

    • *Towel
    • *Refreshing chilled towel
    • *Tiki bar (for Fantasia class only)
    • *Bar service (Lirica and Musica class)
    • *Specially dedicated SPA menu
    • *Water mister

      Please note: Age requirements for the sun deck is 21 for Caribbean sailings and 18 for Mediterranean sailings.
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  • *What does My Choice Dining in the Aurea Experience mean?
  • Aurea Experience guests are able to dine anytime during restaurant hours in a dedicated area. Guests will choose their My Choice Dining time once on board. Times based on availability. Reservations with Maître d’ are recommended.

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  • *What kind of kid's activities do you have?
  • Beside the Aqua Park, video arcade, and Infant & Kid’s Club that accommodates children from 3 years old to teenagers, Fantastica and Aurea Experience guests’ children can participate in our DoReMi cooking classes, to learn how to cook pizza, and the DoReMi language course, where children learn basic sentences in 6 different languages.  Learn More

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    MSC Yacht Club Experience: Elite, VIP club level with all-inclusive amenities.

    • *Why can MSC Yacht Club guests only receive free drinks in the Yacht Club?

      At this time, MSC Yacht Club guests are allowed all-inclusive drinks only in the MSC Yacht Club areas on the ship.

     
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    Groups

    • *How does booking groups work with the Inclusive Experiences?

      Groups can book any Inclusive Experience and within the same group there can be different Inclusive Experiences.

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    • *Is there a limit for the amount of clients booked for an Inclusive Experience?

      No. Inclusive Experiences are based on stateroom availability.

     
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  • *Will Groups not on BKD status be converted to new pricing or automatically cancelled?

    Group rates will remain unchanged except for the Aurea Experience. Active winter groups will be changed in the system to the new pricing code that is no different than what they have, except for Aurea type staterooms. For those groups, we will contact them to advise next steps, or you may contact a Groups representative at any time.

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  • *If group is to be reinstated, is that done through a new request or will an email from the Agent or Sales Team be sufficient to reinstate space?

    Cancelled groups that need to be reinstated can be done via an email that includes the group number.

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  • *If Group is already under deposit, can there be a blend of Experience and Non-Experience and how are the TC’s calculated?

    There shouldn’t be any “Non-Experience” bookings. All existing bookings were converted to Fantastica Experience. TC’s are calculated as a dollar amount based on cruise-only fare. Value will be added to bookings as requested (e.g. the actual tour leader in whatever category they are booked)

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  • *Current allotment guidelines, will that change or be amended?

    In the Caribbean, guidelines remain the same. If a group wants all the same Experience, use the existing guidelines as an approximate mix for categories in those experiences. Configuration outside those guidelines that are in the lower categories will be reviewed on a case-by-case basis. Non-Caribbean groups will be based on a monthly guideline for pricing. These rate types will typically be more aggressive than the prevailing retail rates.

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  • *Can MSC Yacht Club Experience now be requested as part of the group allotment or will that rule remain the same? (book within group allotment with names and deposits).

    MSC Yacht Club remains the same.

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    Commission

    • *Do I still receive commission on pre-paid services?

      MSC Cruises will continue to pay five percent commission on services that are pre-booked and pre-paid by guests. To receive commission, guests must book and pay in full for these additional amenities through their travel agents in advance and not through the MSC web site

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    • *What are the commissions paid on the services included in the Inclusive Experiences?

      Travel agents will receive full commission on the Inclusive Experiences. Commission levels remain the same.

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    Pre-existing Bookings


    • * How will the Inclusive Experiences work with my pre-existing bookings?

      Any customer that has booked an interior, ocean view or balcony stateroom before September 23, 2014, will automatically receive the Fantastica Experience without the drink vouchers. Customers who have booked MSC Yacht Club suites will automatically receive the MSC Yacht Club Experience.

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    • *How will the MSC Crew know which experience was booked?

      New key cards for each traveler will reflect the experience for each Inclusive Experience.

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      All information believed to be accurate as of the date of issuance.  It is the reader's responsibility to verify its continued accuracy, as all information is subject to change. 



  • *What kind of kid's activities do you have? 
  • Beside the Aqua Park, video arcade, and Infant & Kid’s Club that accommodates children from 3 years old to teenagers, Fantastica and Aurea Experience guests’ children can participate in our DoReMi cooking classes, to learn how to cook pizza and pastries, and the DoReMi language course, where children learn basic sentences in 6 different languages. Learn More

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